Webinars

Preparing for PR24 and beyond: Customer engagement

From affordability to water pollution, the sector is under increased scrutiny and customer expectations are evolving. This webinar will explore how water companies can ensure they are equipped to address these challenges and meet the diverse needs of customers both now and in the years ahead.

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Webinars

Preparing for PR24 and beyond: Asset strategy

A short-term view of critical infrastructure should be the antithesis of companies’ plans for PR24. Robust asset management strategies and evidence based decision-making are crucial for operational resilience both now and in the long term.

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Webinars

Preparing for PR24 and beyond: Carbon credentials

As the water sector looks ahead to the deadline for final PR24 business plans, companies are considering the complex challenges that the next decade will hold. With increasing concern over climate change, carbon priorities will be high on the agenda across the next price control period and beyond.

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Webinars

Energy transition: Building the flexible grid of the future

The decarbonisation of the energy system requires networks to accelerate digitalisation and increase grid flexibility. But what are the challenges utilities must tackle on the path to delivering the flexible grid of the future? This webinar will consider the opportunities to maximise market participation, the merits of a common framework for flexibility, and how data can be used at grid edge to improve resilience across the network.

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Webinars

Diversity: What’s stopping us?

Across the utilities sector, there is a universal commitment to improve diversity and inclusion. But what progress has actually been made and do the pledges to build a more representative workforce really go beyond warm words? This webinar will ask the blunt but necessary question, what is stopping us from making the utilities sector more diverse and inclusive?

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Webinars

Returning to the field: The role of face-to-face engagement in an uncertain world

Field sales in Great Britain’s energy market were largely suspended a decade ago following mis-selling scandals but does it still have a valuable role to play? This webinar will explore how retailers can deploy a more positive and progressive approach to face-to-face engagement that acts as a catalyst for growth in an uncertain world.

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Webinars

Ensuring communications are fit for future networks

The move towards a smarter and more flexible energy system will be underpinned at every level by a robust communications network. However, current telecommunications infrastructure is currently simply not fit to handle the changing needs of an energy transition. This webinar will explore the urgent need to ensure operational communications are fit for future networks.

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Webinars

The RIIO2 capital delivery challenge: case studies from Cadent, UKPN & National Grid

A webinar bringing together UKPN’s Suleman Alli, Cadent’s David Moon and National Grid’s Katie Tattersall to explore the ways in which project management and capital delivery teams are responding to huge increases in the scale and speed at which new infrastructure will need to be delivered in the RIIO2 period, all while driving down cost.

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Webinars

Customer satisfaction at scale – learning from data-driven Uber

A webinar featuring insights into Uber’s data-driven strategy for creating and sustaining customer satisfaction at enormous scale, followed by panel discussion with utilities representatives.

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Webinars

Heated debate: Is consumer engagement fit for the net-zero journey?

Join senior figures at Octopus, Ovo and South West Water for this webinar discussing ways of encouraging behaviour change among consumers to empower them to play their role in the fight against climate change.

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Webinars

Driving down energy and chemical use in nitrogen and phosphorus removal

A webinar to explore how technological innovation is helping water companies deliver their 2030 net zero commitment and excel in wider environmental stewardship by minimisng the energy and chemical use associated with key aspects of wastewater treatment.

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Webinars

Innovating for environmental outperformance

Case study insights into Anglian Water’s digitalisation of capital carbon tracking will be followed by panel discussion of the need to add digital rigour into organisational responses to climate change.

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Webinars

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