Events

The 11th annual WWT Water Innovation conference will once again unite the industry in-person to showcase the inspiring collaborations that have produced the most successful innovation projects in the water industry. Our interactive agenda and expert speaker line-up will help water company directors, heads and managers responsible for innovation, technology, strategy and regulation bring their innovation projects to life. New for 2023, WWT’s Water Innovation conference will be co-located with WWT’s Smart Water conference! Book your ticket today to join us on 14 March in Birmingham.

WWT’s Smart Water Conference 2023 will showcase the practical case studies that demonstrate the success of cutting-edge technologies leading the smart water evolution. Our expert speaker panel will detail the steps they took to overcome the biggest implementation challenges and deliver successful outcomes.
Join the directors, heads, managers and engineers of smart water projects in identifying the roadmap to successful smart water implementations that deliver real transformation for customers and the environment
New for 2023, WWT’s Smart Water conference will be co-located with WWT’s Innovation conference. Book your ticket today to join us on 14 March in Birmingham.

In 2023, Utility Week will be combining our popular customer-centric events under the umbrella name of Customer Summit.

On 21 March we will focus on experience, engagement & driving behaviour change, with key discussion points including preparing for the customer of the future, building trust and providing a superior customer service via data, technology and multi-channel communication.

On 22 March we will explore the timely topic of vulnerability and debt, including innovative ways of managing debt, understanding the consumer voice, collaboration and partnerships and supporting staff during these unprecedented times.

The Utility Week Customer Summit presents a 360-degree view of customer needs and the skills, technologies and strategies needed to meet them, at a critical moment for the market.